TERMS OF DELIVERY

PRODUCTS AND PRICES 

The prices of the products are presented with the products. The prices include a 24 % VAT. You can see the VAT on the basket and on the order confirmation.

PAYMENT METHODS

Consumer customers can pay for their products by choosing from the options available in the basket.

DELIVERY FEE AND DELIVERY

Packing-and delivery fee’s will be automatically added to the total sum of the order. If the sum is at least 50 EUR, we will not charge a delivery fee. The prices are for shipping in Finland. Kindly contact nina(at)ninnimoi.fi if you would like to order products abroad. Its possible to order products and have them shipped abroad, but unfortunately not yet through the online store.

We will ship the products you have ordered as soon as possible, usually within 1-3 business days from receiving the order. We aim to inform of any exceptions in delivery separately on the store. In case some of the products ordered are not available in our stock, we will contact you. Please note that the post office will hold shipments only for 7 days starting 1.10.2017. The post office does not send out a paper notification of the arrival of the shipment since 1.2.2018. You can follow your order here: www.posti.fi/henkiloasiakkaat/seuranta/. If the product is not picked up at the post office and its sent back to us, we charge 6EUR to re-send it.

RETURN POLICY

The products can be returned and refunded for full 14 days, excluding custom made products and digital products. The customer must pay the expenses of the return.

Products that are not claimed from the post office are not considered returned. If a product shipped the customer via post is returned to us due to not being collected in 7 days, we charge an additional 6EUR for re-sending it. Please contact us at nina(at)ninnimoi.fi or by phone 050 362 8192/Nina before you return a product. You don’t have to tell us the reason for returning a product, however we welcome any and all feedback that helps us develop our service and products.

CORRECTING A DEFECT IN PRODUCT

Should a product delivered to you have a defect, we ask you to immediately contact us and submit a notification by email nina(at)ninnimoi.fi or by phone 050 362 8192/Nina.

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HOW TO ORDER 

Shopping at the Ninnimoi Design online store is easy. Select the products you like and add them to the basket. All of the products are available in our storage with exception to custom made products and separately ordered items. If an item is sold out, there will be a notification on the web page. Once you have completed selecting the products and added them to your basket continue to the payment by clicking ”buy now”. For Klarna check out payment options you have the most general online payment methods as well as credit card payment.

Once I have received the order we will process it as quickly as possible, usually within 1-3 business days (excluding special situations of which we always aim to inform you of on the webpage). Your order will be shipped to you as small parcel (letter) or as post package. I always aim to send the products out to you as soon as possible.

1. CHOOSE THE PRODUCTS

First find the products you like, you can use the text search to assist you. You can reach the product page by clicking the product list and that allows you to see more information and images on the product. Define the number of products you want and move them to the basket by clicking ”add to the basket” button. You can always ask for more information and contact us if you run into problems by emailing us at nina(at)ninnimoi.fi.

2. PROCEED TO THE BASKET

By clicking ”show basket” button you can see the content of your basket more clearly and you can modify your basket add other items or remove items.

3. PURCHASE

By clicking ”buy now” button you will be proceed to pay through Klarna payment service. Fill out your information and confirm the purchase by clicking the ”buy” button. After the purchase you can select your choice of payment: If you want to pay by Klarna bill or in installments through Klarna account you don’t have to do anything. The bill will be sent to your email address automatically. If you want to use credit card or online banking service to pay, select your option and follow the instructions provided (in this case you will not receive a bill from Klarna to your email). When the payment is completed successfully your order will proceed to Ninnimoi and the products will be sent to the address you have provided.

I HOPE YOU HAVE A WONDERFUL SHOPPING EXPERIENCE

If you wish to give us feedback, email us at nina(at)ninnimoi.fi.

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DESCRIPTION OF FILE

Description of file

Personal data act (523/99) 10 §
Date of the act 31.10.2015

1. Data controller

Ninnimoi Design tmi
Leivolantie 14
88600 Sotkamo
+358 50 362 8192
nina(at)ninnimoi.fi

2. Responsible person / Contact person for the data

Nina Kohonen
+358503628192

3. Name of the data

Ninnimoi Design tmi online store’s user data

4. The purpose of handling personal information (the purpose of the data)

Personal information saved at the Ninnimoi Design tmi online store will only be used for customer relations purpose such as contacting, marketing and other online services.

5. Content of the file

The following data will be collected from users who are registered:
- name
- address
- phone number
- email address

6. General sources of information

The data controller registers only the information that the users of Ninnimoi Design tmi online store provide when using the webpage.

7. General rules of giving out information or transferring information outside of the EU or the European Economic region.

8. The principles of protecting the data subject

Ninnimoi Design tmi online store’s user register is saved on the data controllers database, which is protected by a system ware protection program. Accessing the network requires a username and password. The system is also protected with firewalls and other technical means. Access to the network is granted only to those who have clearance and who have previously mentioned as employees of the data controller.

9. The prohibition right of the data subject

The registered user holds the right to prohibit the data controller from accessing information regarding them for direct marketing, long distance sale and other direct marketing including market and opinion surveys as well as the use of the register for personal register and family history research.The prohibition should be made in writing and addressed to the data controller.

10. The right of inspection of the data subject

The data subject has the right to inspect the information saved on the file regarding them and receive copies of them. The inspection request should be made in writing to the data controller.

11. Correcting information

The data controller corrects, removes or amends the information in the register that is incorrect, unnecessary, incomplete or out dated on their own or at the demand of the data subject. The data subject should contact the data controller to correct information.